We are sure you are all following the unprecedented and evolving situation that Covid 19 is causing across the globe. Here at Tribal Tracks the wellbeing and safety of our of clients is absolutely paramount. We want you to travel well, with confidence, and with us! We also want to ensure that when you are ready to book your next trip (and believe me, if you are like Charlie and I, you will have itchy feet by now), you will be reassured that your safety and well-being, and that of our leaders, our in-country teams and the communities we travel to, is our single biggest priority.
You may have worries.
You want to book, but what happens if your trip is unable to go ahead? How can you keep you safe on our trips? How can you protect and keep safe the communities we visit?
Our Track with Confidence policy should reassure you and give you the confidence to make fresh tracks with us. As you will appreciate, the policy will be a dynamic document as things are constantly changing. We monitor local public health recommendations, government guidelines and WHO advice on a daily basis to keep this policy as up to date as we possibly can. Here are the key points.
We understand that flexibility is now a key factor when booking a trip, and as such, we have adapted our processes.
The key points are:
Financial protection : We are members of the Travel Trust Association, a trade association of Travel Agents, Tour Operators and Travel Organisers that operate trust accounts in order to provide financial protection for the consumer and a 100% financial guarantee. In the unlikely event that Tribal Tracks ceases to trade, this means that you will get your money back and if you are on a trip at the time, you will be repatriated. Our membership number is Q6327.
Pay in instalments, interest free : We are conscious that times are tough, and there can be significant demands on resources So for that reason, we are offering complete payment flexibility once you have paid your deposit. Want to make three instalments? No problem. Pay off the balance over a year? Not a problem. Whatever you want to do, we can accommodate. Just talk to us.
Cancellation flexibility: For any bookings made up until to 30 November 2020, for an overseas trip departing before 30 November 2021, you can cancel your booking and receive a full refund of your deposit up to 70 days before the trip departure date or transfer your booking to a later date without incurring any admin fees. We believe that we are the only operator offering this exceptional service.
Move to a different trip: If you need to change your booking 70 days or more before the start date you can change to another trip, subject to availability, without incurring any admin costs. There is a bit of work on our side to do this, but to give you security, we are happy not to charge for this at this tricky time. Please note that if you want to transfer to a trip which costs more, we will have to charge you the difference in cost.
Postponement of trips due to COVID-19: We monitor all countries and associated FCO guidelines wherever we operate our overseas trips. If we can't run a trip in the host country due to Covid-19 (or please no, any other pandemic), you can:
If you choose to cancel your trip within 70 days of departure despite no official advice against travel, our standard cancellation policy will apply.
Travel Insurance: There is no change in our policy that travel insurance is compulsory for all of our trips. However, when arranging your policy we recommend that it not only covers you against medical and personal accident risks (to include repatriation costs and air ambulance or helicopter rescue services where appropriate), the activities you are undertaking, personal liability, cancellation, curtailment and loss of luggage and personal effects, but also now covers you for pandemics and epidemics including COVID-19. There are some insurance companies who now offer this service such as True Traveller and Campbell Irvine (we don't have any arrangement with these companies, but they have been recommended to us.)
We're #GoodToGo: Following the COVID-19 Industry Standard in Partnership with The National Tourist Organisations of Great Britain and Northern Ireland, we have followed and implemented government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
Adventure Travel COVID-19 Health & Safety Guidelines: We are also proud to be implementing ATTA’s COVID-19 Health & Safety Guidelines, developed in collaboration with Cleveland Clinic, across all our trips. This covers all aspects of our trips, including safety at the airport, socially distanced accommodation provision, the approach to be taken at meals, keeping you safe while on transport (including the use of social distancing, hand sanitisation and PPE for the drivers). Full details will be provided in advance of departure.
Leaders & Our Teams In Country: Our leaders and in country teams are renowned and well loved by our repeat clients. In advance of your trip, all leaders and teams will receive full, up-to-date briefings on the current operating procedures at that time, based on the up-to-the-minute advice both locally and internationally. In addition, our teams will have up-to-date knowledge of the nearest local clinics, testing procedures and health policies in each destination and what will happen if a member of the team develops any symptoms of COVID-19.
We need you to be part of this: We need you to work with us, respecting the procedures that we have put in place to keep everyone safe. Prior to departure, we will provide you with full information on the steps that you can take to ensure not only your safety, but also that of your team-mates, your leader, local teams, and of course, the communities we travel to.
We look forward to having you track with us again soon, and thank you for all your amazing support at this very difficult time.
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