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FAQS RELATING TO COVID-19

How does the GOVERNMENT'S advice on 17/3/20 against 'all but essential travel' impact my trip?

The Government has advised against all but essential travel to anywhere, for the next 30 days.  We have already postponed all of our trips within this period, and if you are affected, we will have been in contact with you already.  If the Government extends this period, we will review the situation then. 

WHAT HAPPENS IF Tribal tracks CANCELs MY TRIP? 

If we cancel your trip, or if we cannot deliver a significant part of it, then we will look to postpone your trip to another date in 2020, or even into 2021 if factors like weather mean that we cannot deliver it safely in 2020. If we have to cancel your trip, we will contact you as soon as possible with as much advance notice as possible. 

We want to avoid cancelling trips unless absolutely necessary: that is, unless travel advice from the FCO changes for your destination country, or unless the trip becomes operationally unviable due to safety or logistical concerns.  But please be assured, the safety of our customers will ALWAYS come first. If we have any doubts whatsoever about our trips and the associated risk, they will be cancelled. You will be informed if this impacts you. We want you to make the decision that is right for you.

when will tribal tracks make the decision to cancel my trip?

We currently have many clients booked on our adventures over the next 24 months. As you would expect, we are prioritising groups that are departing imminently and will continue to work through our adventures in date order.  We do anticipate that within a month, or two things will be much clearer, and we expect trips for later in 2020 to proceed as planned.

There is no set time to make this decision, but we will try and let you know around 2-3 weeks before departure if the advice is against travel. Advice is changing regularly and the FCO advice we follow is for imminent travel which is between 3 - 4 weeks as an industry standard. The situation is very changeable, and where we can still operate your trip, we will do so. If advice has been against travel and this is still in place 2-3 weeks before departure, we will ensure we speak to you individually and communicate your options.

WHAT HAPPENS IF I CHOOSE TO CANCEL MY TRIP?

Tribal Tracks will only cancel trips due to operational restrictions or safety concerns, or if the FCO advise against travel to your destination. We will let you know as soon as we can if we have to cancel your challenge.

If you choose to cancel your trip with us, before we have made a decision about the trip, or if the trip is still going ahead as planned, our usual cancellation policy will apply. You may be able to claim costs on your travel insurance depending on the circumstances and the extent of your insurance coverage, but no refund or compensation can be claimed from Tribal Tracks. You can read our booking conditions in full here.

WHAT HAPPENS IF SOMEONE IN MY GROUP SHOWS SYMPTOMS WHILST ON THE TRIP, OR THE GROUP GETS INFECTED?

If you or another member of your group displays symptoms of COVID-19 we will work with our leaders and local team to ensure that you and the rest of your group are safe. This would likely involve the affected participant being isolated from the group and transferred to a medical facility to receive the appropriate treatment, and if necessary the cancellation of the rest of the trip. If you suspect you are ill on a challenge, or if you believe that you have come into contact with a known COVID-19 case, we advise the following steps: 

*Stay indoors if possible and avoid contact with other people, as you would with the flu.

*Call the Tribal Tracks leader to inform them of your illness.

*Call your travel insurance company to discuss what you should do.

*Follow local public health guidance (where available).

WHAT HAPPENS IF I AM PUT INTO QUARANTINE IN MY DESTINATION, AND WHO WILL COVER THE COST OF THIS?

Many travel insurers will not cover the costs of medical expenses incurred whilst choosing to travel in a country known to have a coronavirus risk. You must check your travel insurance policy to see whether you are covered - this may depend on when you purchased the policy.

We always recommend bringing a contingency fund for emergencies for circumstances such as this. 

Whilst we will do our best to assist you in coordinating with our team on the ground, medical facilities, and other partners, we cannot cover costs associated with being quarantined in-country.

WHAT DOES MY TRAVEL INSURANCE COVER IF I BECOME ILL?

Every travel insurance policy is different. You must read your policy wording carefully, and contact your insurer if you have any questions or concerns. You should also travel with copies of your travel insurance documents. Whilst we take copies of your insurance as proof of coverage, the ultimate responsibility for having the correct and adequate coverage is your own.

We always recommend bringing a contingency fund for emergencies for circumstances. 

HOW IS THE SPREAD AND CONTAINMENT OF COVID-19 BEING MANAGED IN MY DESTINATION?

In all of our destination countries, we are working closely with our ground teams and are monitoring their operational responses to the coronavirus outbreak regularly. The key things to be aware of are: 

*Our ground teams and leaders in all destinations are following and implementing all of the World Health Organization recommendations for infection prevention.

*All staff and partners are closely monitoring multiple channels of official news, including the Foreign & Commonwealth Office (FCO), TTA, ABTA, AITO and the World Health Organisation.

*Ground teams and leaders in all destinations are informed of the signs and symptoms of COVID-19, and the safety precautions required to prevent transmission of the disease. Staff and participants will be assisted in isolation and seeking medical attention where necessary.

*Hand-washing and the use of alcohol-based handwashes are available for all participants throughout our trips, including implementing new hand-washing stations at campsites and equipping vehicles with hand sanitizer.

*Delivering additional health briefings on coronavirus on arrival, and advising that any recent cases of illness must be reported to the Tribal Tracks Team. If our team have a special case reported by a participant, we will immediately contact health authorities and passengers will not be allowed to continue on the trip as a protective measure for other customers.

*We increase the frequency of thorough cleaning and disinfectant procedures across transport, equipment, activities, dining and housekeeping in all locations.

*All our drivers and ground staff are careful to avoid handshaking, hugging, touching their faces, eyes and nose, and are frequently washing their hands, and reporting any suspicion of illness for immediate action to be taken.

*All our participants are advised that if they develop fever, cough and difficulty breathing, to immediately seek medical advice, and we will assist with facilitating medical care as necessary.

Tribal Tracks advises the following:

*NO handshakes, hugs or kisses.

*Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.

*Put used tissues in the bin straight away.

*Wash your hands with soap and water (for at least 20 seconds) more often than usual and especially after using the toilet and before and after eating food– use hand sanitiser gel if soap and water are not available.

*Try to avoid close contact with people who are unwell.

*Do not touch your eyes, nose or mouth if your hands are not clean.

*The use of face masks is NOT recommended for the general public, as there is no evidence of benefit outside healthcare environments.

If you have any concerns at all, please contact Charlie or Gaynor and we can give you our honest view of the situation at present. 01242 895272 | info@tribaltracks.co.uk

 

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