Our Privacy Policy

Tribal Tracks Limited ("Tribal Tracks") is committed to maintaining robust privacy protections for its users.  Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  

For purposes of this Agreement, “Site” refers to the Tribal Tracks website, which can be accessed at www.tribaltracks.co.uk. 

“Service” refers to Tribal Tracks' services accessed via the Site, in which users can book our services.

The terms “we,” “us,” and “our” refer to Tribal Tracks.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 PERSONAL DATA

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

"any information relating to an identified or identifiable natural person ("datasubject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

THE INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.”

Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also use Non-Personal Information in order to track trends and analyse use patterns on our Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Personal Information includes your personal information provided that is necessary for us to respond to your travel requests for our tours and to allow you to use resources provided on our website. In general, the Personal Information you provide to us is used to help us communicate with you.  Personal information includes, but is not limited to, name, physical address, email address, phone number and any other information that itself identifies or, when tied to the above information, may identify you as a specific individual which you submit to us through the website or booking forms.

SHARING YOUR INFORMATION WITH THIRD PARTIES 

During our delivery of service to you, Tribal Tracks may share your personal data with our contracted third-party service providers such as Airlines, ground handlers, insurers. Our third party service providers are obliged to hold your details securely, and to use them for providing the service required for you on behalf of Tribal Tracks.  As soon as the service has been fulfilled by the third party provider and they no longer need your data to deliver this service, they will dispose of the details in accordance with Tribal Tracks' procedures. We will only share your sensitive personal data with a third party once we have obtained your consent, unless we are legally required to do otherwise. 

REASONS FOR COLLECTING AND HOLDING PERSONAL DATA

We are required to collect personal data for correspondence purposes and service provision so that you can complete bookings with Tribal Tracks - this helpful for both of us.  We are committed to ensuring that the data we collect and use is appropriate and relevant for this purpose.

HOW WE USE AND STORE YOUR PERSONAL DATA WE COLLECT

Tribal Tracks will process the data you provide in accordance with the EU’s General Data Protection Regulation ("GDPR"). We aim to keep your information accurate and up to date, and not keep it for longer than is necessary. Tribal Tracks may be required to retain information in accordance with the law, for example information needed for income tax and audit purposes. We will retain your Personal Information in our company database in accordance with our document management policy and applicable laws. This period may extend after your trip has returned, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later, for example, we may need to retain information to allow you to obtain credit or refund for your trip. We may share Personal Information with outside parties if we believe, in good faith, that the access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law. Your Personal Information will be stored in secured locations controlled by Tribal Tracks. 

HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorised access. We protect your information from potential security breaches by implementing certain technological security measures including firewalls. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

ACCESS AND UPDATES TO YOU PERSONAL INFORMATION

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us at ask@tribaltracks.co.uk.  We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove information you think is inaccurate.

MARKETING

We would like to send you information about Tribal Tracks' products and services. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to opt out.  If you no longer wish to be contacted for marketing purposes, please email us at ask@tribaltracks.co.uk.

COOKIES 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. However, in a few cases some of our website features may not function as a result. 

LINKS TO OTHER WEBSITES

As part of our service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. 

CHANGES TO OUR PRIVACY POLICY

Tribal Tracks reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates. 

CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to ask@tribaltracks.co.uk.

Last Updated: This Privacy Policy was reviewed on 21 April 2020.